Course Outlines

F&B Course Outlines
- Food and Beverage Industry
- Food and Beverage Operation and Management
- Food and Beverage Hospitality Operations Personnel and Staff
- Catering and Events Operation
- Front-of-the-House Food and Beverage Service Areas and Equipment
- Menu Knowledge and Essential Service Technical Skills
- Food and Beverage Table Service Methods
- Food and Beverage SOPs (Standard Operating Procedures)
- Back-of-the-House Food and Beverage Service Areas and Equipment
- Health, Safety, Hygiene in Food Handling and Preparation
- Inventory Management and Operation
- Beverage Knowledge – Non-Alcohol and Alcohol
- Exceptional Service with a S.M.I.L.E.
- Communicating for Service
- Interpersonal Skills
- Developing the “a-ha” Hospitality Culture
- Your Success Begins with You
- Catch the Spirit!
- Look the Part, Be the Part
- Customer MAGIC
- Making Connections
- CO-Operate
- You are Onstage!
- Commit to Change
- Quizzes & Assessment

AHA Course Outlines
M1 Your Success Begins With YOU
M2 Catch the Spirit
M3 Look the Part Be the Part
M4 Customer Magic
M5 Making Connections
M6 Co Operate
M7 You are On Stage
M8 Commit to Change
M1 Business Communication Overview
M2 Channels of Communication
M3 Communication Non Verbal
M4 Communication Verbal
M5 Effective Presentations
M6 Written Communication
M7 Business Correspondence I
M8 Business Correspondence II
M9 Enhancing Your Listening Skills
M10 Effective Business Reading
M1 21st Century Supervisor
M2 Essential Soft Skill Traits
M3 Effective Communication
M4 Art of Asking Effective Questions
M5 Orientation and Training
M6 Motivating Your Team
M7 Staffing and Scheduling
M8 Conflict and Resolution
M9 Coach For Success
M10 Supervising in a Multicultural Workplace
M1 Diversity and Management Skills
M2 Developing Inner Leadership Part 1
M3 Developing Inner Leadership Part 2
M4 Culture and Cultural Conditioning
M5 Overcoming Cultural Barriers and Stereotypes
M6 Effective Cross Cultural Communication Part 1
M7 Effective Cross Cultural Communication Part 2
M8 Managing Conflict
M9 Building and Motivating Multicultural Teams
M10 Leadership Legacy